GENERAL QUERY
Absolutely. At Luxury Revamped, authenticity is our highest priority. We guarantee that every item we sell is 100% genuine — or your money back.
Our products are carefully sourced exclusively from registered and reputable suppliers and trusted second-hand luxury goods traders. These suppliers employ their own dedicated in-house teams of expert authenticators who conduct rigorous, multi-step verification processes to ensure the authenticity of every product before it reaches our business customers worldwide.
To further assure your confidence, we personally inspect each item upon arrival, ensuring it meets our strict standards for quality and genuineness. We believe that trust is the foundation of luxury shopping, and we are fully committed to providing you with only authentic designer pieces that uphold the prestige and heritage of the brands you love.
Yes — 100%. Luxury Revamped is a registered New Zealand business (NZBN: 9429048274951) and every item we sell is authentic, carefully curated, and physically in stock with us here in Wellington.
We may be a newer business, founded in April 2022, but we’ve quickly grown into one of New Zealand’s most competitive options for second-hand luxury fashion; offering head-to-toe pre-loved luxury at accessible prices without compromising on quality or integrity.
Our small family team guarantees transparency. Each item is authenticated through our trusted overseas suppliers, personally inspected, and photographed in detail before it’s listed. What you see is exactly what you’ll receive — no drop shipping, no replicas, no uncertainty- just genuine designer fashion you can trust.
Every order is handled with care, packed thoughtfully, and delivered securely. When you choose Luxury Revamped, you can shop with peace of mind knowing you’re supporting a family-run business dedicated to honesty, service, and sustainable style.
We offer a variety of secure and flexible payment options to make your shopping experience as smooth as possible:
Within New Zealand:
✅ All major credit/debit cards
✅ Apple Pay
Google Pay
✅ NZ Bank Transfer
✅ Afterpay
ZIP (Buy Now, Pay Later)
✅ Manual Layaway Plan – Reserve an item with a 30% deposit and pay the balance in 6–8 weekly payments. The item will be shipped once paid in full.
👉 To set up a layaway, contact us via live chat or email admin@jewelryearrings.com.cn.
For International Customers:
🌍 We accept:
✅ Credit/Debit Cards (via website checkout)
✅ Bank Transfer
✅ Wise Transfer
If you have any questions or need help choosing the best payment option for you, we’re just a message away!
As our items are pre-loved and/or vintage, some may no longer include original authenticity cards or receipts at the time of sourcing.
However, every product we offer has undergone rigorous professional authentication by trusted in-house experts before being listed.
For serious buyers who would like extra peace of mind, we offer optional third-party authentication upon request and payment. This process typically takes 3 to 5 business days and applies to luxury brands only.
If, in the rare event, the item is found not to be authentic by the third-party authenticator, we will issue a full refund, including the authentication cost.
Your trust is our priority, and we’re committed to ensuring you shop with confidence.
At this stage, Luxury Revamped does not buy directly from private sellers or offer consignment services. To ensure authenticity and consistency, all of our pieces are sourced from registered overseas suppliers and trusted marketplaces who specialize in authenticating pre-loved luxury fashion. This allows us to confidently guarantee that every bag, shoe, or accessory we sell is 100% genuine.
We completely understand that many people in New Zealand want to rehome their pre-loved designer items. While we don’t currently purchase or consign privately, here are some trusted alternatives you can explore:
-Consignment stores in NZ that specialize in designer fashion
Reputable online platforms such as TradeMe or Designer Wardrobe
Local Facebook groups and resale communities dedicated to authentic designer fashion
If you’re looking to sell, our best advice is to always ensure your item comes with proof of purchase or can be authenticated — this protects both you and the buyer.
Our focus right now is on curating a collection we can stand behind with full confidence. By sourcing through vetted suppliers, we’re able to guarantee authentic pre-loved designer fashion in NZ with peace of mind for our customers.
We’ve designed our website to be as user-friendly and seamless as possible, but if you need any help or have questions, we’re just a message away!
You can reach us through:
💬 Live Chat on our website (look for the chat icon)
📧 Email
📝 Contact Form
💙 Facebook or Instagram Messenger
All contact options are easily accessible via the links on our website. Our friendly team is always ready to assist you with anything you need!
SHIPPING DELIVERY
All orders are shipped from Wellington, New Zealand. Once your payment clears, we aim to dispatch your items overnight.
For deliveries within New Zealand, you can expect your package to arrive within 3–5 business days, with an additional 1–2 days for rural addresses.
International delivery times vary depending on location and typically take longer.
Orders placed over the weekend with cleared payment will be dispatched on Monday evening.
For New Zealand deliveries, we use tracked, signature-required shipping via NZ Post to ensure your order arrives safely and securely.
For international orders, we ship through trusted couriers including DHL Express, FedEx, or EMS, providing reliable and expedited delivery worldwide.
Yes, we proudly offer international shipping worldwide. Your order will be delivered securely and swiftly via trusted couriers such as DHL, FedEx, or EMS. Shipping costs and delivery times vary by location—feel free to contact us for detailed information.